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House Keeping / Maids / Regular Cleaning

智舒適是香港規模最大的家居服務公司之一,我們提供專業鐘點服務,每位獲聘的家務助理或鐘點工人均受過專業培訓,致力為客戶締造一個舒適潔淨的家。

Smart Home 智舒適
Since 2007, we are trusted by customers due to our good reputation.

Everyone likes coming home to a clean and tidied apartment after a long and exhausting day at work. However, while permanent domestic helpers contribute towards keeping your home tidied, they may not be the wisest investment in Hong Kong because of small apartment spaces and overcrowding. Luckily for you, Smart Home is here to serve. Established in 2007, Smart Home has been providing premium housekeeping services for all types of housing in Hong Kong. With over 1,000 registered domestic helpers in our database, we are ready and willing to provide quick and efficient services. Our team is able delegate helpers and arrange cleaning services for our clients within 2 working days. We are proud to be the designated Home Service supplier for some reputable estates in Hong Kong (eg. the Grand Promenade, Double Cove, Lohas Park, the Bloomsway and Metro Harbour View, etc.). With our continuous improvement, we are humbled to be recognized as one of the largest Home Service Providers in Hong Kong throughout the years.

The Importance of housekeeping

We believe the physical and mental health of our customers are highly influenced by their living environment – as we contend that household hygiene and tidiness are particularly important factors that could influence the physical and mental well-being of an individual. The importance of family hygiene and tidiness should not be neglected especially for families with children. With the humidity and air pollution problems in Hong Kong, it is not easy to maintain high hygiene level and cleanness of a household. Humid weather provides the best environment for bacteria to grow and to spread. Thus, regular home cleaning is an absolute necessity to reduce and prevent the growth of bacteria.

Standard service scope of our housekeeping service

Our home cleaning services includes basic dust removal for bedrooms, living room, bathroom, kitchen, windows, furniture & floor cleaning, ironing, laundry (only when washing machine is available) & much more. Moreover, our domestic helpers can assist you in your grocery shopping. If you need child care, elderly care or Maternity After-care (Doula) services, contact us and we will quote a special rate for you. Please feel free to contact us for more information about our services. Kindly note that customers must have cleaning equipment and detergent available at their homes for our domestic helpers to use for cleaning.

At the time of service, customers need to bring their own cleaning tools such as vacuum cleaners, floor tows, buckets, window washers, etc., and provide the necessary cleaning supplies or detergents for the company's waiters.

Advantages of using Smarthome’s housekeeping Service :

“We’ve been serving out clients since 2007 and have accumulated an extensive portfolio of testimonials that praise our company for excellent services.

““Customer services are delicate, I have saved tons of time than arranging my own helper”- Mr. Lee (2017 new customer)

  • Customer satisfaction is our top priority, but we understand that every family has different needs and concerns. Our customer service team will arrange a suitable helper for your household to ensure your housekeeping concerns are met and addressed. We are able to provide a wide range of services, from cooking to grocery shopping, from baby-sitting to watching over elderly folks.
  • Having a large database makes it easy for us to arrange a maid and replacement helper whenever necessary, so fret not, as we will ensure your house gets cleaned and serviced! If one gets sick or cannot provide cleaning service due to unforeseen circumstances, we will delegate another maid immediately to make sure your home receives the cleaning service it needs.
  • At smart home, changing helpers is completely free! For any reason if you think the maid does not fit your need, customers can always ask for a replacement of helper. Simply by calling us or send a text through whatsapp, no extra fee will be charged.
  • Follow up for damages - if anything is damaged by any of our domestic workers, we will investigate and may compensate with a maximum HKD$200 if the maid is found at fault.
  • Insurance included- Customers do not have to worry if the maid gets hurt while working, Smart Home and the insurance company will take charge of the issue.
  • Smart Home internal training- Besides training given by reputable governmental institutions, we provide internal training in home cleaning for our maids to maintain the superb quality of our services and make necessary improvements over time.

Disadvantages of hiring a full-time domestic helper for your home :

  • Need to sign formal contracts/documents - customers may not have full knowledge about employer/employee contract which may lead to illegal action.
  • Some maids may take ad hoc leave, which is difficult to follow up - being late and absence is common for some maids, it is difficult to find a replacement when there is an urgent need.
  • It is hard to find a maid nowadays - there is labour shortage in some areas which causes difficulties to find a maid. But Smart Home can solve this problem as we have a huge database collected for over 10 years.
  • Some maids are not well trained – however, our team at Smart Home will provide effective and intense training to all our domestic helpers to ensure our premium home cleaning services satisfy our customers. All our domestic helpers at Smart Home have a reputable resume and adequate qualifications and trainings in housekeeping. Smart Home will provide continuous internal training as well.

Our domestic helpers provide home cleaning and laundry services

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SOHO PLan (Twice a month)
Plan Frequency Duration Reference Price Average visit(s) per 2 weeks Effective
MSB3 Plan 2time(s) 3hour(s) service $600up 1time(s) 50day(s)
MSB4 Plan 2time(s) 4hour(s) service $800up 1time(s) 50day(s)
Economy
Plan Frequency Duration Reference Price Average visit(s) per week Effective
MSE3 Plan 4 times 3 hours service $1,180 up 1 time 50 days
MSE4 Plan 4time(s) 4hour(s) service $1,580up 1time(s) 50day(s)
Smart Choice
Plan Frequency Duration Reference Price Average visit(s) per week Effective
MSS3 Plan 8time(s) 3hour(s) service $2,300up 2time(s) 50day(s)
MSS4 Plan 8time(s) 4hour(s) service $3,180up 2time(s) 50day(s)
Luxury
Plan Frequency Duration Reference Price Average visit(s) per week Effective
MSL3 Plan 12time(s) 3hour(s) service $3,680up 3time(s) 50day(s)
MSL4 Plan 12time(s) 4hour(s) service $4,800up 3time(s) 50day(s)
One time Trial
Plan Frequency Duration Price
MST4 Plan 1time(s) 4hour(s) service $420up

If you need higher frequency of service or tailor-made plan, please contact our Customer Service Representatives:-
27171196
5560-6050
SmartHome智舒適
sales@shome.com.hk
Smart Home 智舒適
smarthomehk

Note:

Standard service hours: 9am – 1pm OR 2pm – 6pm (Monday – Sunday)

HKD$150 will be charged if customer wish to cancel the service but informs us on the service day originally scheduled.

Extra HKD$20 will be charged for services scheduled on Saturday, Sunday and Public Holidays.

The above fees have included labor insurance and public liability insurance.

The valid date of all service plans is 50 days. Service did not use before valid dates will not be refunded. If customers wish to resume expired services, HKD $150 will be charged per session.

Maximum of HKD$200 refund if any property is negligently damaged by our workers.

Please refer to, read and accept our Terms and Conditions.

Payment Method

Cheque : Payable to "Smart Home Professional Services Limited" Or “智舒適家居服務有限公司”。
Bank Transfer : Hong Kong Shanghai Bank of China (HSBC) 078-351152-838 OR Bank of China (BOC) 012-751-00078596
PPS : Merchant code: 6167 (no additional charge but customers are required to contact us for your unique 13digit customer code)
Credit Card: By PAYPAL, additional 5% charge will be applied. Please contact our customer service representatives for details
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Licence No. 53590 of LICENCE TO OPERATE AN EMPLOYMENT AGENCY.